Refund policy

90-Day Money-Back Guarantee

Try WITS for up to 90 days. If it is not for you, contact us within 90 days of delivery to start a return.

You must send back the products you want refunded, including the tins and any mints left inside. Once we receive your return, we will refund the full product price. Opened or empty tins can be returned too.

How to request a refund

Email jacob@witsbrand.com within 90 days of delivery with your order number. We will confirm next steps.

Return address

To receive a refund, you must send the products you want refunded to our return address in the United States. This applies to customers in all countries. We will provide the full U.S. return address and shipping instructions when we respond to your return request. Please contact us before sending anything back.

Nothing in this policy limits your rights under applicable consumer law, including any right to reimbursement of reasonable return shipping costs for faulty, damaged, or incorrect products.

Refund timing

Approved refunds are issued to your original payment method, typically within 5–10 business days after we confirm. Shipping charges are non-refundable unless the item arrived damaged or incorrect.

Damaged or wrong items

If your order arrives damaged, defective, or incorrect, email us within 14 days with a photo and we will replace it or refund it at no cost to you.

Questions

Direct Value Goods LLC

Email jacob@witsbrand.com and we will help.